Be prepared for extreme weather
Storm, storm surge and cyclone
We know life can change without warning, which is why we promise to be by your side when you need us most.
Since 1979 TIO has been providing insurance options for those living in the Northern Territory. Our strength lies in our solid understanding of the conditions faced in the Territory year after year. TIO is here to support you when you’re making a claim, insuring your home against extreme weather events or experiencing hardship.
Contact us on 131 846
Living in the NT, we experience extreme weather including severe storms, cyclones and flooding. It is important to be prepared for the wet season.
TIO recognises that we are all likely to experience vulnerability at some point in our lives. This vulnerability may result from life events, such as an illness, natural disaster or loss of income. Other factors may be longer term – such as a disability or financial distress.
We are committed to supporting you through these tough times with flexibility, dignity and care. This means we will make reasonable adjustments and put in place appropriate support measures to take into account these support needs, and provide you with access to flexible options. This may include referring to additional support, such as people or services with specialist training and experience.
We have internal policies and training appropriate to our employees’ roles to help them understand if you may be vulnerable and how we can best support you.
If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.
We understand it takes courage to openly speak about your situation. We have specially trained employees available to work with you to find a suitable, sensitive and compassionate way for us to proceed. We will do this as early as practicable and we will protect your right to privacy.
You can find out about the support we can offer you through our Family Violence Policy
Financial hardship means situations where you may have difficulty in meeting your financial obligations. TIO has policies and training for employees to help them identify if you are experiencing financial hardship and decide how we may be able to provide support to you.
TIO is committed to treating people with past or current mental health challenges fairly. We have a program in place to drive and improve employee awareness and understanding of anti-discrimination laws regarding mental health.
If you would like to discuss your insurance needs in a language other than English, we have an interpreter service available for 160 languages. Just ask our consultant for an interpreter in your preferred language when you call us on 131 846 and they will arrange this for you, where possible.
If you prefer, you can contact our interpreter service, Translating and Interpreting Service (TIS National) directly on 1300 046 607.
Support person
If you need support from someone else such as a lawyer, consumer representative, interpreter, family member or friend, please let us know and we will work with you to accommodate your request.
Always call 000 if your or your family members are in immediate danger
Phone: 1800 737 732
Website: 1800respect.org.au
National 24-hour Domestic and Family Violence and Sexual Assault Line.
Phone: 1300 78 99 78
Website: mensline.org.au
24/7 support, information and referral service for men with family and relationship issues.
Phone: 13 11 14
Website: lifeline.org.au
24/7 counselling and referral service for people in a crisis situation.
Phone: 1300 224 636
Website: beyondblue.org.au
24/7 support to people experiencing anxiety or depression.
Phone: 1800 007 007
Website: ndh.org.au
Financial counselling is a free, confidential service to assist people in financial difficulty.
Website: naclc.org.au
An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs
Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.
If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.
Phone: 1300 224 636
Website: beyondblue.org.au
Beyond Blue’s NewAccess for Small Business Owners (NASBO) is a guided self-help mental health coaching program.
It’s free, confidential and convenient. Available nationally by phone or video call.
TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year.