If you have purchased business interruption insurance and you believe you have suffered a loss as defined by your policy, you can consider lodging a claim. Each claim will be reviewed subject to the criteria below before a claim can be paid:
- The details of your business interruption cover.
- Your ability to demonstrate a loss that falls within the cover provided.
- Evidence of the value of the claimed loss.
- If the loss does not fall within the scope of cover then the claim will not be paid.
If you believe your circumstances may entitle you to cover under your business interruption cover we encourage you to please consider and prepare the relevant information found within the below FAQ, then call us on 131 846.
There are currently legal proceedings underway to help determine what COVID-19 related loss of income or profit can be claimed under business interruption insurance cover.
While the High Court has ruled that insurers cannot rely on references to the Quarantine Act to deny liability for certain insurance, there are further aspects of business interruption cover that need to be resolved to establish whether customers will ultimately be covered. That is why insurers, including Allianz, and the Australian Finance Complaints Authority agreed to a second test case in the Federal Court of Australia, which has commenced and will be heard from early September 2021.
This second text case will determine the meaning of policy wordings around disease definition, COVID-19 outbreak proximity, the impact of government mandates, and other policy wording matters.
For further information about the business interruption test cases, please visit the Insurance Council of Australia website