Making a claim

Existing customers:

Business Insurance Claims

What should I do if I need to make a business insurance claim?

  • Take precautions to prevent further loss, damage or liability.
  • Notify the police if necessary.
  • Make sure you have your policy number and details of what has happened.
  • Call one of our friendly consultants on 131 846 who will assist you with the claims process.
  • If we believe that it is necessary for your claim to be assessed by a Loss ‎Adjuster we will appoint one of our preferred Loss Adjusters, who will be in ‎contact promptly to arrange a convenient time to visit you.

What should I do if I need to make a liability claim?

  • Call one of our friendly consultants on (08) 8946 2247 who will assist you with the claims process.

Notifying TIO of a Claim

Phone
Call 131 846 and one of our friendly consultants will assist you with the claims process
Call 131 846
Paper forms
We list a range of insurance claim forms that can be downloaded and sent to TIO
Find out more
Lodging your claim form

Email: tiocommercialclaims@tiofi.com.au
Fax: (08) 8946 0731
Post: GPO Box 770, Darwin NT 0801

Email

Claim forms

For your convenience, please find below a range of business insurance claim forms.

If you are unable to locate a claim form related to your policy please contact one of our consultants.

Forms

Steps to submit

  • Print out and complete the relevant claim form required
  • Make sure you have provided all of your contact details.
  • Email, fax or post the claim form to TIO.

Frequently Asked Questions

One of our consultants will discuss this with you when they receive your claim or when you call to make your claim.
Documents such as purchase receipts, credit card statements and owner's handbooks will help.

When you speak to a consultant, they'll let you know what you need to provide to help us process your claim.
Call our claims department on 131 846 and one of our friendly consultants will take you through the claims process.

Dispute resolution process

TIO strives to resolve disputes as amicably and as quickly as possible.

TIO has adopted the General Insurance Code of Practice which was developed by the Insurance Council of Australia to raise standards of practice and service across the general insurance industry.

If you are dissatisfied with our service in any way, please contact us on 131 846 or use our online feedback form. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures that complies with the Code.

If you are not satisfied with our decision or a decision is not reached within 45 days, you may lodge a complaint with the Australian Financial Compliant Authority (AFCA), which is an independent external dispute resolution scheme and free to you (subject to its relevant terms and rules).

Find out more about our complaints process