Landlord Insurance

Cover for your residential investment property

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Landlord Insurance

TIO’s Landlord Insurance offers protection for your residential investment property. It can also cover contents you provide for your tenant's use.

Depending on the cover you choose, your policy can protect you from financial loss if your buildings are damaged or destroyed, or if your contents are damaged, stolen or lost.

For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement and any supplementary PDS (where applicable).

Landlord buildings insurance is designed to cover the physical structures, such as the house itself, garage, sheds, permanently installed swimming pool and decks.

See a full list of what is covered under Landlord Buildings cover.

For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement (PDS) and any applicable supplementary PDS before making a decision to purchase the insurance. The Landlord Buildings and Landlord Contents Key Fact Sheets (KFS) also sets out some information about the cover.

what Landlord Buildings insurance covers

Your permanently installed swimming pool is covered under your buildings insurance; however the water and chemicals are not covered.

Fixed domestic appliances that are permanently connected to electricity, gas or water, like:

  • air conditioners,
  • ovens,
  • dishwashers,
  • hot water systems or
  • fixed ceiling fans and light fittings
are all covered under buildings insurance.

Trees, shrubs, hedges and plants that are planted in the ground are covered under building insurance, a $5,000 limit applies for all insured incidents except:

  • Storm, storm surge, cyclone, rainwater and run-off, or
  • Flood
In which case a $500 limit applies.

Solar panels are covered under your Buildings policy (as long as the value of the solar panels is calculated in the Buildings sum insured). Plus, if your home is completely destroyed by an insured event and needs to be rebuilt we will provide you with up to an additional $5,000 (after deduction of any government or council rebates) to make your home more environmentally friendly.

Motor vehicles are not covered under buildings or contents insurance however you can view the options available to insure your car.

What’s covered

    • Buildings Cover

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Buildings optional covers

Apply to add any of these optional covers for an additional premium and greater cover.

    • Disaster cover1

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    • Rent Default and Theft by Tenant

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What insured events you are covered for

No matter which cover you choose, TIO provides protection for a range of insured events.

    • Accidental damage cover

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    • Fire or smoke (including bushfires and grassfires)

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    • Storm, storm surge2, cyclone2, rainwater or run-off

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    • Water or other liquid damage

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    • Theft or burglary

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    • Explosion

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    • Accidental breakage of glass or ceramic items

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    • Impact damage

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    • Vandalism or malicious damage

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    • Lightning

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    • Earthquake or tsunami

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    • Riot or civil commotion

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    • Flood2

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    • Motor burnout

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Buildings cover – additional benefits

We want to make sure that your policy offers you great features. So, if we agree to pay a claim for loss or damage to your buildings, we may also cover you for the following additional benefits. In most cases additional benefits are paid in addition to your Buildings sum insured and unless stated otherwise, no excess will apply.

In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

    • Rental costs after an insured incident

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    • Making your buildings environmentally friendly

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    • Debris removal

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    • Landlord contents

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    • Rebuilding and professional fees

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    • Building code compliance costs

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Landlord contents insurance is designed to cover items at your property – from furniture, removable domestic appliances and white goods which belong to you as the landlord, and that you have provided for the use of your tenant.

This also covers your carpets and window furnishings. See a full list of what is covered under Landlord Contents cover.

For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement (PDS) and any applicable supplementary PDS before making a decision to purchase the insurance. The Landlord Buildings and Landlord Contents Key Fact Sheets (KFS) also sets out some information about the cover.

what Landlord Contents insurance covers

Your curtains and internal blinds are covered under contents insurance.

White goods such as fridges or washing machines are covered under contents insurance unless fixtures or covered by Buildings cover.

Light fittings which are not permanently installed to the buildings are covered under contents insurance.

If your buildings or contents are damaged by an insured incident that we have agreed to cover and your buildings can’t be lived in by your tenant, or we agree access to or the use of your buildings was not possible we’ll pay for your loss of rent on the buildings. See the PDS for full details of the conditions, limits and exclusions.

Motor vehicles are not covered under buildings or contents insurance however you can view the options available to insure your car.

What’s covered

    • Contents

      View details

Contents optional covers

Apply to add any of these optional covers for an additional premium and greater cover.

    • Rent Default and Theft by Tenant

      View details

What insured events you are covered for

No matter which cover you choose, TIO provides protection for a range of insured events.

    • Accidental loss or damage

      View details
    • Fire or smoke (including bushfires and grassfires)

      View details
    • Storm, storm surge2, cyclone2, rainwater or run-off

      View details
    • Water or other liquid damage

      View details
    • Theft or burglary

      View details
    • Explosion

      View details
    • Accidental breakage of glass or ceramic items

      View details
    • Impact damage

      View details
    • Vandalism or malicious damage

      View details
    • Lightning

      View details
    • Earthquake or tsunami

      View details
    • Riot or civil commotion

      View details
    • Flood2

      View details
    • Motor burnout

      View details

Landlord contents cover – additional benefits

We want to make sure that your policy offers you great features. Unless we have stated differently under one of the additional benefits listed below, the benefit will only apply where we have accepted a claim for loss or damage caused by an insured event.

Some of the following additional benefits are paid in addition to your contents sum insured. Check each of the additional benefits for details.

In most cases, no excess applies for these benefits, unless stated otherwise.

In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

    • Rental cost after an insured incident

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    • Contents in the open air at the insured address

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    • Debris removal

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Did you know

You must tell us as soon as reasonably possible if your property has not been lived in (or will not be lived in) for more than 60 consecutive days.
You must tell us as soon as reasonably possible if your building is in the course of construction or there are any alterations, additions, demolition, repairs to or decorations of the buildings costing more than $75,000.
You must tell us as soon as reasonably possible if you remove any security devices that were specifically required by us.
When the buildings in which the contents are located are part of a strata title development, the term contents also includes fixtures and fitting and other structural improvements which are not insurable by the body corporate.
You must tell us as soon as reasonably possible if you commence renting out your investment property to short term tenants with a rental agreement for less than 90 days.

Policy Documents and Key Fact Sheets

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Product Disclosure Statement (PDS), any applicable supplementary PDS and Landlord Buildings or Landlord Contents Key Fact Sheet is also available for reference.

Frequently Asked Questions

Take all reasonable precautions to prevent further loss, damage or liability. Contact the police as soon as possible to report any theft or attempted theft or damage caused by intentional acts, riot or vehicle impact. Contact the TIO Claims Contact Centre on 131 846 and advise the Claims Consultant of what has happened, the Claims Consultant will help you through the landlord insurance claims process.

In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

No. To lodge a landlord insurance claim, all you have to do is call TIO, on 131 846, and we will take the details over the phone.
If you are making a landlord claim, we’ll let you know if you need to get replacement quotes or not, as this depends on the type of claim you make. If you are required to do so, our claims team will assist with the process.
Retain receipts, instruction booklets or any other documents that can help provide evidence of your ownership in the event of a claim. Retain a copy of your written rental agreement and details of the bond held and any notices provided to tenants. Claims staff will require this for loss of rent claims. Retain copies of any property inspection reports. Your claims consultant will advise you of what is required to help us process your claim quickly.

If we agree to cover your claim for loss of or damage to your contents at our discretion, we may:

  • repair or replace the item/s (We consider the reasonable cost of repair or replacement to be the retail price of the item as if it were new.),
  • reimburse you in cash equivalent, store credit or cash, (at our discretion) for the reasonable cost of repair or replacement of the item/s, or
  • reimburse you up to the amount of the sum insured of the item/s.
  • Some items have additional settlement conditions. Claims for Carpet, loose floor coverings, curtains or internal blinds: repair or replacement is limited to the room, hall or passage in which the loss or damage actually occurred.(We will make best efforts to use the nearest available equivalent to the original materials or items).

    For claims relating to carpets over 10 years old, pool liners, shade cloths or fabric shade sails a deduction will be made for depreciation.

    For full details of the standard conditions, limits and exclusions please refer to the Product Disclosure Statement and any supplementary PDS (where applicable).

Call us as soon as possible on 131 846 and advise the Claims Consultant of what has occurred. Try to get names and addresses of witnesses, if any, to the event which has brought about the claim. Don’t make any admissions of liability and don’t attempt to settle any claim made against you. The Claims Consultant will advise you of what steps you need to take and will assist you through the landlord insurance claim process.
If you choose to pay your premium via direct debit you can pay monthly and will incur a service fee of 11%. Alternatively you can pay annually, which does not have any service fees.

If you have added solar panels, you do not need to specify them on your insurance policy. However, to make sure you are adequately covered in the event of a home insurance claim. It is important that you increase your sum insured to reflect any changes you've made to the property.

For full details of the conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement and any supplementary PDS (where applicable).

We understand the unique conditions faced in the Territory

TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year.

Find out more


Talk to a local
Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.
We cover various weather events
With our Buildings and Contents cover, you may be covered for storms, cyclones2, hail, storm surge2 and flood2.
Trusted since 1979
TIO was established in 1979 to provide Territorians with a range of insurance options to choose from. We are as committed and passionate about the Northern Territory as you are.

*Conditions Apply

1. Disaster cover

Only available in conjunction with buildings cover. Following a significant event that causes widespread property destruction, like cyclone, earthquake or flood, it is common for building costs to increase significantly in line with demand.

If you select Disaster Cover, we will pay up to an additional 30% of your Buildings sum insured if the cost of repairing or replacing your building exceeds your sum insured following loss or damage caused by a named cyclone (including storm surge), flood or earthquake (including tsunami).

2. 72 hour waiting period for loss or damage occurring from cyclones, storm surge or flood

To manage the risk of people taking out insurance on their uninsured investment property buildings or contents or increasing cover on their underinsured investment property buildings or contents when events such as cyclones, floods or storm surge are predicted, a 72-hour exclusion period applies to some insured events. We do not provide cover (where the type of cover you have under the policy provides it) for any loss of or damage to your property caused by cyclone, flood or storm surge, during the first 72 hours after you first take out or increase the cover under the policy. However, you will be covered from the time you take out or amend your policy for loss or damage to your investment property buildings and/or landlord’s contents caused by other insured events.