My contact preferences

Why go paperless?

  • It’s easy: You can sign up in just a few minutes.
  • Faster: Get your insurance information sent straight to your inbox.
  • Environmentally friendly: Help reduce the impact of papermaking and printing on the environment.

How do I make the switch?

Switch to paperless by visiting www.tiofi.com.au/preferences or call 131 846.

Manage your contact preferences

Frequently Asked Questions

  • Territory Car Insurance
  • Territory Home Insurance – Premium cover
  • Territory Home Insurance – Essentials cover
  • Territory Landlord Insurance
  • Territory Caravan and Trailer
  • Territory Motorcycle Insurance
Yes. Due to regulatory requirements, some information, documents and notices regarding your insurance will still need to be sent by post. This will not affect your choice to receive other documents via email.
Only one set of contact details is available for each policy you hold with TIO. Your policy contact details will apply to everyone on the policy.
You can update your postal or email address at www.tiofi.com.au/preferences or by calling 131 846.
Providing your mobile number means we can contact you about your policy and send out reminders for things like policy expiry dates.

Call us on 131 846 and we'll be happy to help you.

  • Your policies may have been set up separately
  • Your policies may have a different start date
  • You may have multiple insurance products on one policy number which means you'll receive one set of communications.

If you're missing information from any of your policies, please call 131 846. We'll be happy to help.

You can switch back to post by visiting www.tiofi.com.au/preferences or by calling 131 846.
This can happen for several reasons:
  • Your policies may have been set up separately
  • Your policies may have a different start date
  • You may have multiple insurance products on one policy number which means you'll receive one set of communications.
If you're missing information from any of your policies, please call 131 846. We'll be happy to help.