Which insurance product information can be sent by email?
Territory Car Insurance
Territory Home Insurance – Premium cover
Territory Home Insurance – Essentials cover
Territory Landlord Insurance
Territory Caravan and Trailer
Territory Motorcycle Insurance
Are there any documents that still need to be sent by post?
Yes. Due to regulatory requirements, some information, documents and notices regarding your insurance will still need to be sent by post. This will not affect your choice to receive other documents via email.
What if there's more than one policy holder?
Only one set of contact details is available for each policy you hold with TIO. Your policy contact details will apply to everyone on the policy.
Why are all my policies not showing in my confirmation email?
This can happen for several reasons:
Your policies may have been set up separately
Your policies may have a different start date
You may have multiple insurance products on one policy number which means you'll receive one set of communications.
If you're missing information from any of your policies, please call 131 846. We'll be happy to help.
We understand the unique conditions faced in the Territory
TIO’s head office is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year. Whether that be flood, cyclone or whatever else Mother Nature can throw our way, we live here too and we get it.