Contact Us

Contact Us

Phone Us

TIO Insurance

Within Australia: 131 846 or (08) 8946 2222

Outside Australia: +61 8 8946 2222

Opening Hours

  • Contact centre
    Monday to Friday -
    8am to 6pm
  • All other departments (incl claims enquiries)
    Monday to Friday -
    8am to 5pm

If you have purchased your TIO insurance policy through a broker please call your broker to discuss your policy.

Workers Compensation: 131 846

Motor Accidents Compensation Scheme (MAC): 1300 493 506

Email Us
Write to Us

GPO Box 770, Darwin, NT 0801

Other ways to connect with us


National Relay Service

If you’re deaf, hard of hearing, or find it hard to communicate, the National Relay Service (NRS) can help. Follow these steps to contact the NRS:

Step 1  Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services 

Step 2 Give the NRS our phone number 131 846

Users need to register to access any of the NRS call channels. For more information about the National Relay Service, see about the NRS


Media enquiries

For any media enquiries,
journalists can contact our media team.

Supporting our customers in difficult times

TIO recognises that we are all likely to experience vulnerability at some point in our lives. This vulnerability may result from life events, such as an illness, natural disaster, family violence or loss of income. Other factors may be longer term – such as disability or financial distress

We are committed to supporting customers through these tough times with flexibility, dignity and care.

Submit your feedback online

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We understand the unique conditions faced in the Territory

TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year.

Find out more

Talk to a local
Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.
Trusted since 1979
TIO was established in 1979 to offer Territorians a range of insurance options to choose from. We're as committed and passionate about the Northern Territory as you are.