We appreciate this is a difficult time for our customers and want to reassure you that TIO will continue to support you throughout and beyond the COVID-19 pandemic and minimise to the extent possible, any disruption to services.
As a result of COVID-19, there are some changes that TIO may need to make to some of our usual processes to manage your claim. Our priorities are to ensure that claims services continue operating in a way that:
We acknowledge you may have difficulty accessing treatment and services as a result of COVID-19. In these circumstances, we will work with you and take into account your individual circumstances and the impact on your ability to comply with requirements.
In order to assist us in proactively managing your claim, it is important for you to tell us about any change in your circumstances so that we may help you in the best way we can.
This is a time of great uncertainty and we will do our best to provide you with timely information and maintain a high level of service accessibility for you and your treatment providers.
If you have any questions, please contact your claims consultant via contact details below.
Telephone: 1300 493 506
Please click on link for frequently asked questions (FAQs) which may be useful to claimants and providers. The answers to these questions may be updated as health and other relevant authorities make new announcements so please review regularly.
MAC can provide benefits such as medical, rehabilitation and financial support to help people recover from serious and sometimes permanent injuries caused by a road accident.
It is a no-fault scheme, which means that you are covered regardless of who caused the accident. MAC covers drivers, riders, passengers, cyclists and pedestrians injured in a road accident in the Northern Territory.
MAC is a government-owned scheme that is managed by the Motor Accidents Compensation Commission (MACC) and administered on its behalf by TIO.
TIO manages all aspects of the MAC scheme, from the initial placement of the claim for benefits, through to dealing with rehabilitation providers. The team has extensive experience in personal injury management and will support their customers through all steps of their rehabilitation.
Our goal is to provide rapid resolution of their claims and ongoing support to every customer, with the highest level of care and courtesy.