Travel Insurance

Emergency medical assistance* backed by a global group of companies

Call 131 846

*Terms, conditions, exclusions and limitations apply. Please refer to the Product Disclosure Statement for full details.

Existing customers:

We are temporarily ceasing sales of Travel Insurance

These are unprecedented times and many industries are feeling the impact of COVID-19 - especially the Travel Industry. Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective from Friday 27 March 2020.

There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

COVID-19 and Travel Advice Warning Update

Our Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued an advice or warning of “Reconsider your need to travel” or “Do not travel”, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please check travel advisories on Smartraveller for up to date information.

If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs. Refer to your Product Disclosure Statement for cover details.

Travel Claims

All claims will still be assessed. Our Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online.

A range of travel insurance options, including:

Essentials*
Travel couple

Our Essentials Plan provides cost-effective cover for your overseas trip.

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Comprehensive*
Traveller soaking up the view

The Comprehensive Plan provides our highest level of cover, helping provide peace of mind on your overseas trip.

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Multi-trip*
Businesswomen

Our Multi-Trip Plan covers you for multiple journeys within a 12 month period, subject to each journey being within the maximum trip duration you select.

Learn more

Domestic*
Smiling man outside harbour in background

Our Domestic Plan is for trips only within Australia.

Learn more

*Terms, conditions, exclusions and limitations apply. Please refer to the Product Disclosure Statement for full details.

You can choose what cover suits your needs, including:

Single cover
Covers you and any dependants aged 24 years or under accompanying you and are listed on your Certificate of Insurance.
Duo cover
Covers you and your travelling companion listed as covered on your Certificate of Insurance and intending to travel with you on your journey.
Duo Cover does not provide cover for dependants. We issue one Certificate of Insurance. You are both covered as if you are each insured under separate policies with single cover benefits per insured person.
Family cover
Covers you, your spouse or partner and your dependants travelling with you and who are listed on your Certificate of Insurance.
Dependants must be aged 24 years or under and not in full-time employment.

Purchasing a policy / general

You may purchase a travel insurance policy up to 12 months prior to your departure date.

For single trip cover Cover for Section 2.1 Cancellation Fees & Lost Deposits only applies to those services scheduled to be used between the start and end dates shown on your Certificate of Insurance, and begins from the issue date shown on your Certificate of Insurance and finishes at the end of your journey or on the end date shown on your Certificate of Insurance whichever occurs earlier. The cover for all other sections starts at the beginning of your journey or the start date shown on your Certificate of Insurance, whichever occurs later, and finishes at the end of your journey or on the end date shown on your Certificate of Insurance whichever occurs earlier.

For multi-trip cover Cover for Section 2.1 Cancellation Fees & Lost Deposits begins on the start date shown on your Certificate of Insurance or the date you booked your journey, whichever is the later and finishes at the end of your journey or on the end date shown on your Certificate of Insurance whichever occurs earlier. The cover for all other sections starts at the beginning of your journey or the start date shown on your Certificate of Insurance, whichever occurs later, and finishes at the end of your journey or on the end date shown on your Certificate of Insurance whichever occurs earlier.

Please note: The maximum period for any one journey under the Multi-Trip Plan is shown on your Certificate of Insurance. You are not covered for any incident or event that arises outside of the maximum journey period you nominated.

Exclusions and limitations apply. Please refer to Product Disclosure Statement for full details

No. Our policies can only be purchased before you commence your journey.

Exclusions and limitations apply. Please refer to Product Disclosure Statement for full details

Our travel insurance is designed for the leisure traveller and also business people travelling overseas for business purposes. It may not cover events linked to certain employment overseas. Please refer to the General Exclusions Applicable to All Sections contained in the PDS, and to the limits and exclusions applicable to individual benefits.
If you return home early, you do not get a refund. If you do not know how long you will be travelling for, you can buy a policy for a specific period you know you will be definitely away. Before your policy expires, you will need to contact us to request an extension, if possible, for an additional premium. Please note that some policies do not allow extensions. Exclusions and limitations apply. Please refer to Product Disclosure Statement for full details.

Pre-existing medical conditions

If you click ‘Yes’ to ‘Pre-existing medical conditions?’, our online pre-existing medical assessment will take you through the process. You can also check the definition of pre-existing medical conditions in the PDS to see if you have a pre-existing medical condition. If you are still unsure, please contact us on 131 846.
It depends on your condition(s), their severity and other related factors. The website will enable you to obtain a quote or alternatively you can contact us on 131 846 to find out the applicable premium.
If you have already purchased your travel insurance policy, then any new medical condition that arises after that date is not considered a pre-existing medical condition and you would not need to pay an additional premium, subject to the terms, conditions, exclusions and limitations listed in the PDS.

*Conditions apply

Terms, conditions, limits and exclusions apply. Please see relevant PDS for details.

Any online discounts offered are applied to our standard premiums only and no discount will be applied to other premium components such as pre-existing medical condition cover. Promotional or other discounts may apply from time to time for customers who apply for insurance via our Contact Centre.

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