Manage your policies online

Your account may be locked or there may be another reason why your credentials don’t work. Give us a call on 131 846 for assistance.

If you no longer have access to your old mobile or email account, give us a call on 131 846 and we can help.

For security reasons, in My TIO you can only change one login credential in any 24-hour period. If you need to change both credentials at the same time, give us a call on 131 846 for assistance.

• It’s easy – you can sign up in just a few minutes
• It’s faster – your insurance information is sent straight to your inbox
• It’s sustainable – You’ll help reduce the impact of papermaking and printing on the environment

Switch to paperless by logging into My TIO or calling us on 131 846. You can switch back to post at any time.

Yes. Due to regulatory requirements, some information, documents and notices regarding your insurance will still need to be sent by post. This will not affect your choice to receive other documents via email.

Only one set of contact details is available for each policy you hold with TIO. Your policy contact details will apply to everyone on the policy.

Providing your mobile number means we can contact you about your policy and send out reminders for things like policy expiry dates.

Call us on 131 846 and we'll be happy to help you.

This can happen for several reasons:

• Your policies may have been set up separately
• Your policies may have a different start date
• You may have multiple insurance products on one policy number which means you'll receive one set of communications.

If you're missing information from any of your policies, call us on 131 846. We'll be happy to help.