TIO has adopted the General Insurance Code of Practice which was developed by the Insurance Council of Australia to raise standards of practice and service across the general insurance industry.
If you are dissatisfied with our service in any way, please contact us on 131 846 or use our online feedback form. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures that complies with the Code.
If you are not satisfied with our decision or a decision is not reached within 45 days, you may lodge a complaint with the Australian Financial Compliant Authority (AFCA), which is an independent external dispute resolution scheme and free to you (subject to its relevant terms and rules).
Find out more about our complaints process