Home Insurance Claims

Home Insurance Claims

What should I do if I need to make a home or landlords insurance claim?

  • Take precautions to prevent further loss, damage or liability.
  • Notify the police if necessary.
  • Make sure you have your policy number and details of what has happened.
  • Call one of our friendly consultants on 131 846 who will assist you with the claims process.
  • If we believe that it is necessary for your claim to be assessed we will appoint one of our own Property Assessors or a preferred Loss Adjuster, who will be in ā€ˇcontact promptly to arrange a convenient time to visit you.
  • If damage has to be removed prior to the claim being assessed by a Loss Adjuster, please ensure you take photographs documenting the damage and/or the source of the damage to support your claim application.

Notifying TIO of a Claim

Call 131 846 and one of our friendly consultants will assist you with the claims process.

For emergency after hours support please call 131 846 and follow the prompts.

Online Lodgement Service
We offer a 24/7 online claim lodgement service.

Once you have lodged your claim, one of our friendly consultants will contact you within 1 business day.

Policy Documents and Key Fact Sheets

Any advice here is of a general nature only and does not take into account your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please consider the relevant Product Disclosure Statement (PDS) /Policy Wording, Supplementary PDS (where applicable) & PDS update (privacy notice) and Home Buildings or Home Contents Key Fact Sheet is also available for reference.

Complaints - helping solve any problems

We strive to do things the right way and keep our customers happy. In the event you are dissatisfied with our product or services, we aim to resolve any issues as quickly as possible.

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Frequently Asked Questions

One of our consultants will discuss this with you when they receive your claim or when you call to make your claim.
Documents such as purchase receipts, credit card statements and owner's handbooks will help.
When you speak to a consultant, they'll let you know what you need to provide to help us process your claim.
Where possible, we will do our best to repair or replace your items through our network of building repair specialists and contents replacement partners.

We understand the unique conditions faced in the Territory

TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year. Whether that be flood, cyclone or whatever else Mother Nature can throw our way.

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Talk to a local
Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.
Trusted since 1979
TIO has been delivering a wide range of personal and business insurance products and services to Territorians for over 40 years.