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Contact Us

TIO Insurance

Within Australia: 131 846 or 8946 2222

From overseas: +61 8 8946 2222

Opening Hours

Contact centre
Monday to Friday -
8am to 6pm
All other departments (incl claims enquiries)
Monday to Friday -
8am to 5pm

If you have purchased your TIO insurance policy through a broker please call your broker to discuss your policy.

Workers Compensation
131 846

Travel insurance claims emergency assistance: +61 73305 7499

Roadside assistance: 1800 819 605

Motor Accidents Compensation Scheme (MAC): 1300 493 506

TIO General enquiries: customerservice@tiofi.com.au
Car claims: motorclaims@tiofi.com.au
Home claims: homeclaims@tiofi.com.au
Business claims: commercialclaims@tiofi.com.au
Motor Accident Compensation claims: mac@tiofi.com.au
Workers Compensation new claim lodgement: ntwc.newclaims@tiofi.com.au
Workers Compensation existing claims: ntwc.claims@tiofi.com.au

GPO Box 770, Darwin, NT 0801

We understand the unique conditions faced in the Territory

TIO’s head office is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year. Whether that be flood, cyclone or whatever else Mother Nature can throw our way.

Find out more

Talk to a local

Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.

Trusted since 1979

TIO was established in 1979 to provide Territorians with insurance options that are right for them. We are as committed and passionate about the Northern Territory as you are.