To make a claim you need to have as much detail as possible including:
To complete your claim you can either submit via our online motor claim form or call our local claims team on 131 846
Call 131 846 and one of our friendly consultants will assist you with the claims process.
For emergency after hours support please call 131 846 and follow the prompts.
We offer a 24/7 online claim lodgement service.
Once you have lodged your claim, one of our friendly consultants will contact you within 1 business day.
Following events which have caused severe loss or damage we have after-hour staff available 24 hours to assist on 131 846.
Every claim is important to us, and so is your time, so if your claim is for less severe damage, you can use our online claim form to submit your motor claim.Make a claim online
Our repairers are subject to ongoing evaluation in a number of areas including:
Some of our repairers are also known as Pre-Authorised Repairers. Pre Authorised repairers are authorised to commence work without the need for an initial assessment, getting you back on the road faster. Alternatively, repairers may be able to use Digital Assessing, which means they can send us their quote and images to receive online approval - another way to save you time.
TIO motor insurance policies allow you to choose your own repairer1. If you are making a claim online, you can choose the most convenient repairer for you. If you are making a claim by phone, you can let us know which repairer you would like to use or we can help you choose one close to your home or work.
TIO is a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. The Code is a voluntary industry code of conduct which establishes standards of fair-trading between car insurers and smash repairers.
We strive to do things the right way and keep our customers happy. In the event you are dissatisfied with our product or services, we aim to resolve any issues as quickly as possible.
In certain circumstances we may agree with you to use a different repairer than the one that you selected or pay you the reasonable repair costs. We will act reasonably in doing so.