Making a claim

Existing customers:

Business Insurance Claims

What should I do if I need to make a business insurance claim?

  • Take precautions to prevent further loss, damage or liability.
  • Notify the police if necessary.
  • Make sure you have your policy number and details of what has happened.
  • Call one of our friendly consultants on 131 846 who will assist you with the claims process.
  • If we believe that it is necessary for your claim to be assessed by a Loss ‎Adjuster we will appoint one of our preferred Loss Adjusters, who will be in ‎contact promptly to arrange a convenient time to visit you.

What should I do if I need to make a liability claim?

  • Call one of our friendly consultants on (08) 8946 2247 who will assist you with the claims process.

Notifying TIO of a claim

Phone

Call 131 846 and one of our friendly consultants will assist you with the claims process.

Call 131 846

Paper forms

We list a range of insurance claim forms that can be downloaded and sent to TIO

Find out more

Lodging your claim form

Email: tiocommercialclaims@tiofi.com.au
Fax: (08) 8946 0731
Post: GPO Box 770, Darwin NT 0801

Email

Claim forms

For your convenience, please find below a range of business insurance claim forms.

If you are unable to locate a claim form related to your policy please contact one of our consultants.

Forms

Steps to submit

  • Print out and complete the relevant claim form required
  • Make sure you have provided all of your contact details.
  • Email, fax or post the claim form to TIO.

Frequently Asked Questions

One of our consultants will discuss this with you when they receive your claim or when you call to make your claim.
Documents such as purchase receipts, credit card statements and owner's handbooks will help.

When you speak to a consultant, they'll let you know what you need to provide to help us process your claim.
Call our claims department on 131 846 and one of our friendly consultants will take you through the claims process.

Dispute resolution process

TIO strives to resolve disputes as amicably and as quickly as possible.

As a signatory to the General Insurance Code of Practice we offer an Internal Dispute Resolution Process (IDR) in the event a customer is not satisfied with either the outcome of a General Insurance claim, or any aspect of its handling.

If you are dissatisfied with our service in any way contact us and we will attempt to resolve the matter in accordance with our internal dispute resolution procedures. To obtain a copy of our procedures contact us.

To start the IDR process, call us and ask to speak to the Claims Team Leader.
We will do everything to reach a resolution within the terms of the policy.

If a dispute cannot be resolved with us, it can be referred to the Financial Ombudsman Service Australia (FOS) subject to its terms of reference.

FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms.
The FOS Scheme offers claimants an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.

To find out more about the role of the FOS visit the FOS website at www.fos.org.au

Talk to a local
Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.
Trusted since 1979
TIO was established in 1979 to provide Territorians with insurance options that are right for them. Almost 40 years on, we are still here because we are as committed and passionate about the Northern Territory as you are.