Call 131 846 and one of our friendly consultants will assist you with the claims process.
Call 131 846 and one of our friendly consultants will assist you with the claims process.
We list a range of insurance claim forms that can be downloaded and sent to TIO
Email: tiocommercialclaims@tiofi.com.au
Fax: (08) 8946 0731
Post: GPO Box 770, Darwin NT 0801
TIO strives to resolve disputes as amicably and as quickly as possible.
As a signatory to the General Insurance Code of Practice we offer an Internal Dispute Resolution Process (IDR) in the event a customer is not satisfied with either the outcome of a General Insurance claim, or any aspect of its handling.
If you are dissatisfied with our service in any way contact us and we will attempt to resolve the matter in accordance with our internal dispute resolution procedures. To obtain a copy of our procedures contact us.
To start the IDR process, call us and ask to speak to the Claims Team Leader.
We will do everything to reach a resolution within the terms of the policy.
If a dispute cannot be resolved with us, it can be referred to the Financial Ombudsman Service Australia (FOS) subject to its terms of reference.
FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms.
The FOS Scheme offers claimants an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.
To find out more about the role of the FOS visit the FOS website at www.fos.org.au