Business Insurance Claim
Existing customers:

Business Insurance Claims

What should I do if I need to make a business insurance claim?

  • Take reasonable precautions to prevent further loss, damage or liability.
  • Notify the police if necessary as soon as reasonably possible.
  • Make sure you have your policy number and details of what has happened.
  • Call one of our friendly consultants on 131 846 who will assist you with the claims process.
  • If we believe that it is necessary for your claim to be assessed we will appoint one of our preferred Loss Adjusters, who will be in ‎contact as soon as reasonably possible to arrange a convenient time to visit you.
  • If you're making a Commercial Vehicle claim, you can choose your repairer. For more information about choice of repairer, refer to your PDS for full details. See our Repairer locator for details of available repairers.
  • For more information, please review the claims procedure in your PDS.

What should I do if I need to make a liability claim?

  • Call one of our friendly consultants on (02) 8988 9969 Monday to Friday - 8.30am to 5pm who will assist you with the claims process.

Notifying TIO of a Claim

Phone
Call 131 846 and one of our friendly consultants will assist you with the claims process

For emergency after hours support please call 131 846 and follow the prompts.
Call 131 846
Claim forms
We have a range of insurance claim forms that can be downloaded and sent to TIO
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Lodging your claim form

Email: tiocommercialclaims@tiofi.com.au

Post:
GPO Box 770, Darwin NT 0801

Email

Claim forms

For your convenience, please find below a range of business insurance claim forms.

If you are unable to locate a claim form related to your policy please contact one of our consultants.

Forms

Steps to submit

  • Complete or print out the relevant claim form required
  • Make sure you have provided all of your contact details
  • Email or post the claim form to TIO.

Complaints - helping solve any problems

We strive to do things the right way and keep our customers happy. In the event you are dissatisfied with our product or services, we aim to resolve any issues as quickly as possible.

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Frequently Asked Questions

One of our consultants will discuss this with you when they receive your claim or when you call to make your claim.
Documents such as purchase receipts, credit card statements and owner's handbooks will help.

When you speak to a consultant, they'll let you know what you need to provide to help us process your claim.
Call our claims department on 131 846 and one of our friendly consultants will take you through the claims process.

We understand the unique conditions faced in the Territory

TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year.

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