It’s money that people may have forgotten about, but it is still owed to them. For example, if we pay your claim by cheque, and it’s not deposited, over time it may become unclaimed money. This can also happen if we don’t have the correct bank details to process your payment by electronic funds transfer.
We follow a process to send unclaimed money to the relevant state or territory authority. Each state or territory authority has an unclaimed money program that can help payees find their money. If you’re one of our payees, we’ll send you the details in an email or a letter.
We’ll send you an email or a letter to let you know which state or territory authority we’ve sent your money to. Alternatively, you can give us a call, and we’ll be happy to help.
If you call us, we might ask you for some details to verify your identity. This is to confirm we’re speaking to the right person. Remember, we’ll never ask you for your passwords over the phone or by email.
Have you always lived in the Northern Territory and think you have unclaimed money? If so, check with Revenue NSW as you’ll most likely find your unclaimed money there. The Northern Territory program for unclaimed money doesn’t cover money we owe you.
If you’ve lived in another state, visit its state authority website to check if you have unclaimed money there. To help you, we’ve listed these websites below.
If you have any questions, give us a call on 08 8946 2224. We’ll be happy to help.
We keep a register for unclaimed money, as required by law. To check if your name is on our register, just give us a call.
