Social media house rules

Any user-generated comments and content posted to our social media channels doesn’t necessarily represent the opinions of TIO. We reserve the right to hide, moderate or remove comments and content we consider a breach of our house rules. This includes, but is not limited to, any comment or content which, in our opinion:

• could be considered violent, discriminatory, abusive, threatening, defamatory, obscene, false, fraudulent, trolling, spamming, deceptive or misleading, confidential, or commercially sensitive.
• makes negative references to any third parties outside TIO.
• violates the intellectual property rights of another.
• violates any law or regulation, or includes discussion of illegal activity.
• includes personal or private information, or has the intent to solicit an individual’s private information without their consent.
• identifies our employees without their consent.
• involves an argument between users on our Facebook page, or is meant to solicit a negative response from other users.
• has been posted by our employees without authorisation.
• is considered inappropriate in any other way, or is contrary to the purposes of the forum, or doesn’t add any new value to the original post.

On Facebook, we’ve added a filter to detect and automatically remove posts that contain offensive words and language. Otherwise, where we consider a comment to be in breach of our house rules, we’ll aim to remove it as quickly as possible.

Users who breach our house rules will be blocked from accessing our social media channels, and will need to submit future enquiries through the Contact us page, through our call centre,
or by calling 131 846