Travel Claims

Simple steps to submit a claim

Make a claim
Existing customers:

How to submit a travel insurance claim

To save you time, we’ve made our travel insurance claims process as straightforward as possible. Simply follow the steps below.

  1. Go to the Travel Claims website
  2. Log in using your TIO Travel insurance policy number, name and date of birth.
  3. Download, print and complete the relevant sections of the travel insurance claim form.
  4. Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required.
  5. Email, fax or post your completed claim form and supporting documentation to:
    Fax: +61 7 3305 7016
    Email: tiotravel@allianz-assistance.com.au
    Post: TIO Travel Insurance
    PO Box 162
    Toowong Qld 4066
    Australia

If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.

Can I track my claims progress?

Yes, you can track your claim’s progress anytime by using the My Claim Status tool on the Travel Claims website.

Policy Documents

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Product Disclosure Statement (PDS).
Talk to a local
Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.
Trusted since 1979
TIO was established in 1979 to provide Territorians with insurance options that are right for them. We are as committed and passionate about the Northern Territory as you are.