TIO's response to COVID-19
We are here to help

We are open and ready to help

To our customers

We understand that this is a challenging time for you and your family. Please rest assured we are here for you and doing everything we can to support you in this difficult time.

We are closely monitoring the COVID-19 situation and have implemented our pandemic risk management plan in line with APRA guidelines.

For the safety of our staff we have put into action plans for them to work securely from different locations; helping to ensure seamless and consistent operations.

Despite these changing business conditions, we are continuing to operate a strong, resilient business, so we can best support our customers, and our people, during these difficult times.

Contacting Us

Our employees are also our priority during this time, and many of them are already working from home to observe social distancing guidelines. We are experiencing a higher volume of calls, which unfortunately means wait times may be longer than usual. Please bear with us, we will answer your call as soon as possible.

You can find the best way to speak to us online or over the phone here: https://www.tiofi.com.au/contact-us/

The quickest way to submit a claim, get a quote or to update your contact preference to email, is online:

Support measures for our customers and suppliers impacted by COVID-19

TIO are here to help our customers and suppliers, and have introduced a series of measures to support customers, businesses and communities impacted by COVID-19. Read about the support measures we've introduced for customers and suppliers impacted by COVID-19.

Social distancing through the claim process

To help minimise the risk for you and our network of suppliers, including assessors and repairers, we have made some changes to the way we manage our claims.

Our team will be wearing protective gear, will follow all health and safety advice provided by government authorities and will be asking you some screening questions.

We are also conducting some assessments via live video conference, so we may not have to do the assessment of your claim in person.

If you need to submit a claim for your home, car or travel we encourage you to submit your claim online