TIO's response to COVID-19
We are here to help

Supporting our customers

TIO has been supporting the Territory through times of uncertainty and change since 1979. We are here to help our customers and suppliers, and have introduced a series of measures to support customers impacted by COVID-19.

We’re offering a Policy Health Check to our customers, to help you review your insurance and check it still meets your needs. We have also developed a package of support measures to help our customers and suppliers at this time, in particular small businesses and those experiencing financial hardship as a result of the COVID-19 pandemic.


Assisting our customers with a Policy Health Check

Much can change in a short time, so we’re encouraging our customers to call us now for a Policy Health Check. This is a simple five-step check-in over the phone where we will help you review your details, excess, cover and payment frequency, making changes where we can to help support you.

Assisting our customers with support measures during the COVID-19 pandemic

Payment options
If you need help in managing your finances, existing Home and Motor customers can elect to put their monthly payments on hold for up to 60 days
Payment on excess
If you have a new or existing claim and are unable to pay the excess up front, you can pay the excess in instalments or defer. Deferred excess payment applies to claims that are cash settled and where the amount claimed exceeds the excess.
Continue to pay monthly
If your policy is cancelled due to a payment dishonour, you can now take out a new policy and continue paying monthly instalments.
Waive your fee
If you no longer need your TIO Home or Motor insurance, we will waive the cancellation fee where applicable.
Fast-track your refund
If you cancel your insurance, we can fast-track your refund in 48 hours; down from 15 business days (excludes Travel insurance).
Further support
If you need financial help or are experiencing distress, we can assist by highlighting potential support from Federal Government, Financial Institutions and community organisations.

Call us on 131 846

Assistance for Small Business customers


We are actively encouraging all small business customers to check in with us now for a Policy Health Check. We’ve developed a package of special measures which may assist you as a small business customer.