Due to the ongoing implications of COVID-19, we have had to update our contact centre operating hours. Please visit the Contact Us page for current opening times. If making a claim, please submit it here.We apologise for any inconvenience. For information about how we’re supporting customers at this time, please visit our COVID-19 page
We understand that this is a challenging time for you and your family. Please rest assured we are here for you and doing everything we can to support you in this difficult time.
We are closely monitoring the COVID-19 situation and have implemented our pandemic risk management plan in line with APRA guidelines.
For the safety of our staff we have put into action plans for them to work securely from different locations; helping to ensure seamless and consistent operations.
Despite these changing business conditions, we are continuing to operate a strong, resilient business, so we can best support our customers, and our people, during these difficult times.
Our employees are also our priority during this time, and many of them are already working from home to observe social distancing guidelines. We are experiencing a higher volume of calls, which unfortunately means wait times may be longer than usual. Please bear with us, we will answer your call as soon as possible.
You can find the best way to speak to us online or over the phone here: https://www.tiofi.com.au/contact-us/
The quickest way to submit a claim, get a quote or to update your contact preference to email, is online:
TIO are here to help our customers and suppliers, and have introduced a series of measures to support customers, businesses and communities impacted by COVID-19. Read about the support measures we've introduced for customers and suppliers impacted by COVID-19.
To help minimise the risk for you and our network of suppliers, including assessors and repairers, we have made some changes to the way we manage our claims.
Our team will be wearing protective gear, will follow all health and safety advice provided by government authorities and will be asking you some screening questions.
We are also conducting some assessments via live video conference, so we may not have to do the assessment of your claim in person.
If you need to submit a claim for your home, car or travel we encourage you to submit your claim online