Additional Information

Time for Making a Claim

1. Claims should be made within six months. 

2. Claims made after six months will need to include written reasons as to why the claim was not made within the six month period to enable consideration of the claim. 

3. Claims lodged more than three years after an accident can not be accepted. 

4. If the injured person was under 18 years of age at the time of accident, they have three years from when they turn 18 to lodge a claim.

Reporting of Accidents

It is a legal requirement that all motor vehicle accidents resulting in bodily injury or damage are reported to the police as soon as possible. If the accident is not reported, it could result in delays in the payment of benefits.

Payments to Minors

Where a payment is required to be made to a person under the age of 18, the payment will be made on behalf of that person to the Public Trustee, or to the guardian, who has the responsibility for the immediate care and welfare of the minor.

Appeal Process

When we make a decision on your claim regarding your entitlement to benefits we will advise you of the outcome as soon as practicable. Where a decision has been made to reduce or cease a benefit, you will be notified in writing. If you do not agree with a decision that has been made, you can request a review of this decision through the MAC Dispute Resolution process.

The MAC Dispute Resolution process is an optional process where by you can request either an Internal Review by an independent MAC staff member or a Designated Person Review. There are specific forms that are required to be completed and lodged for a review which can be located on the MAC "Make A Claim" page or by contacting our office. These requests must be submitted within 90 days of you receiving the decision regarding your benefits along with any supporting documentation you would like considered at the time of review.

Time frames are in place to ensure that the review process is conducted as quickly as possible.

Legal Costs

You may seek legal advice regarding any aspect of you claim, however legal costs are not recoverable unless specifically ordered by the Tribunal.

Recovery

If a person is convicted of driving under the influence of alcohol and/or drugs or driving an unregistered vehicle, TIO can may exercise its right to recover the benefits paid to any other person injured as a result of the accident.