General Insurance Code of Practice
TIO has adopted the General Insurance Code of Practice developed by the Insurance Council of Australia. By incorporating these standards into our business, we fulfil our commitment to provide the highest level of service to our customers.
The Code:
- is designed to promote understanding between insurers, agents and consumers by setting standards for insurers to follow in their dealings with the public,
- requires insurers to provide consumers with communications promptly and in plain language,
- requires the people you deal with when you are purchasing insurance or making a claim to be well trained, and
- provides an effective means to resolve disputes over our products or services or any claim you make.
The Code of Practice specifically addresses the following areas:
- buying insurance
- making a claim
- financial hardship
- catastrophes and disasters
- consumer information and education
- complaints and disputes
- monitoring and enforcement of the Code
Types of insurance covered by the Code
Nearly all types of general insurance are included in the Code; from building, contents and motor to farm and business insurance.
The only types of general insurance that are not included are:
- reinsurance
- workers compensation
- marine insurance (except marine pleasure craft)
- medical indemnity insurance
- compulsory third party insurance (CTP)
You can obtain more information about the general Insurance Code of Practice by contacting us or visit the website codeofpractice.com.au.