Visa Debit Card
A card for everyday use providing convenience and access to your savings when purchasing goods or withdrawing funds locally or worldwide.
Your TIO Visa debit card can be linked to your Everyday Account, Everyday Deeming Account or Access Saver.
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*Protection from Fraud
TIO Visa Cards are covered by our Visa Security Program protecting you from unauthorised use of your card and offering you a Zero Liability policy, which means 100 per cent protection giving you maximum protection against fraud, therefore you will not have to pay for any 'unauthorised' transactions on your TIO Visa Card, as long as you and your additional cardholder:
- Have complied with the Conditions of Use
- Were not responsible for the transaction
- Notified TIO as soon as you became aware of the unauthorised transaction
- Did not contribute to the loss of your card
Apply Now
To apply for a Visa debit card, simply call us on 1300 301833 or visit your nearest TIO branch.
Conditions of Use
You must be over 18 to apply for a Visa debit card. View the full terms and conditions for the Visa debit card before applying. Fees and charge apply.
Lost or stolen Visa cards
Please report the loss of your card immediately:
- During office hours call 1300 301 833 or your nearest TIO Branch
- After Hours Hotline 1800 621 199
- From Overseas +61 2 9959 7480
Frequently Asked Questions - Visa Debit Card
What is a Visa debit card?
Visa debit card is a card that looks similar to a credit card, but acts like a debit card because the purchase amount is deducted from your linked savings account.
What is the difference between a debit card and credit card?
A debit card is one which is associated with your savings account. Purchases made using a debit card are deducted from your savings account. You must have funds in your savings account to honour the purchase you are making. Your statement will provide you with details of payments that have been processed using your debit card.
A credit card is a card not associated with your savings account but a separate credit account with a pre-agreed spending limit. If you make a purchase with your card beyond the agreed spending limit the purchase you make will not normally be honoured. You must ensure you have sufficient funds available on your credit card account before making a purchase. Your statement will show details of all payments and transactions processed. This will be a separate statement to your other accounts, and it will have information such as closing balance, interest charged, repayment due date, minimum payment due and available credit.
How do you use the TIO Visa debit card?
When making a purchase at a Visa location, just present it to the merchant as you would a credit card. For ATM and EFTPOS transactions, simply follow the instructions on the terminal.
Do I pay interest on my purchases?
No, because TIO Visa debit card purchases are deducted from your savings account, you can only spend your available account balance. You are not making a credit purchase subject to interest charges. Please refer to the Guide to Fees and Charges for other fees and charges that may apply.
When I am using my Visa Debit Card to make a purchase, should I use savings (SAV) or credit (CR) option?
By choosing 'Savings' and entering your PIN (personal identification number), your transaction is treated as a regular ATM/EFTPOS transaction and gives you the opportunity to withdraw extra cash if the merchant offers this service.
However, when you are making a retail purchase and choose 'Credit' option the funds still come out of your savings account and from the 04 June 2008, you have the option of using your signature OR entering your PIN (personal identification number) for added security. You do not need both, you use either your signature or your PIN.
You will not be able to obtain any 'cash out' with the 'Credit' option, even if you use your PIN. If you require additional cash with your transaction, you must still use the 'Savings' option.
How do I activate my Visa Debit Card?
Activating your Visa Debit Card is easy - simply call us on 1300 301 833 or visit any TIO Branch during business hours.
Is there a daily limit on my purchases or cash withdrawals?
Your daily purchases are limited to the available balance in your linked Savings or Transaction account. Your cash withdrawal limit via ATM/EFTPOS is $1,000 per day.
What do I do if I forget my PIN?
TIO branches have facilities for you to change or select your own PIN, even if you have forgotten it.
If I have a dispute on my account for a cash withdrawal/purchase transaction, what do I need to do?
You may call us about a dispute, but to protect your rights, and in order for us to act on your dispute, we will need the information in writing. You can lodge a dispute by mail or at any one of our branch locations.
You must be at least 18 years old to apply for a TIO Visa Debit Card. Terms, conditions, fees and charges apply. You should read the TIO Visa Debit Card Conditions of Use and the Terms and Conditions for TIO Accounts before deciding whether or not to acquire the product. TIO Visa Debit Conditions of Use are supplied with your card. *Your funds are protected from fraudulent activity by our Visa fraud protection program (when pressing the CR button), Visa's Zero Liability Policy/Guarantee applies if the Conditions Of Use and Terms and Conditions have been complied with and does not apply to ATM transactions or to PIN transactions processed at EFTPOS terminals (ie: when SAV is pressed). ATM and EFTPOS withdrawals are protected by the EFT Code. TIO is Government guaranteed and not regulated by APRA. TIO ABN 72 532 995 678.