Security
Securing your personal details, funds and account information is the most important feature of TIO's Online Banking system. You can help us protect your information by following the security guidelines below:
Online Banking provides security measures to protect your banking details
- All transactions on Internet Banking are encrypted using 128 bit SSL encryption
- Our Sign on page is unable to be cached.
- Automatic time out period. We recommend that you do not leave your computer unattended when logged into Online Banking. Online banking will log off after a period of time where there has been no activity.
- Lockout. To prevent someone from trying to guess your Password, access to Online Banking will be blocked after a number of unsuccessful logon attempts.
- Details of last logon. To confirm that there has been no unauthorised access to your account, when you logon to Online Banking you will see the date and time of your last visit and the details of your last online transaction.
Protect your Sign-on & Password
- Change your password regularly (we recommend you change your password monthly).
- Choose a password that is hard to guess. Do not choose a Password that is based on your date of birth or an alphabetical code that is a recognisable part of your name.
- Never reveal your password to anyone.
- Do not write your password down.
- Notify TIO immediately if you become aware that your password has become known or used by someone else.
Protect your Personal Information and Identity
- Always access the TIO website and Online Banking by typing "www.tiofi.com.au" into your Internet browser address field.
- Ensure the Online Banking site is genuine by looking for the closed padlock either at the bottom of your web browser or if using Microsoft Internet Explorer 7 at the top right.
- Verify the Server Security Certificate by 'double clicking' the closed padlock to view the certificate. It should read - Issued to - is2.cuviewpoint.net (Note to Apple® MacIntosh users: Internet Explorer on Macintosh does not enable you to view the security certificate by double clicking on the padlock. However a message will appear in the far bottom left corner of the Sign on page.)
- Look at the web address "https://www" which signifies that your accessing a secured website.
Keep your computer up to date with vendor security patches, anti-virus and anti-spyware software. We recommend the use of a firewall on your computer. - Always log out when you have finished using Online Banking.
- Ignore any email or other communication asking you to disclose your password. We will never send an email requesting your personal Online Banking information or include a link to Online Banking
Do not follow links in an email to a web address. Always open your browser and type in the web address separately. - Keep any account details that you may have printed or saved to disk secure. Do not leave printouts or saved files open to be accessed by other persons.