Our cards give you access to one of the worlds largest electronic payments network.
Visa Debit Card
Use your own money to make purchases over the phone, online, overseas or locally. You have access to ATMs and EFTPOS and because Visa is accepted at more than 29 million outlets worldwide, it's the smart way to access your money and manage your everyday banking.
Visa Credit Card
Credit cards offer a convenient way to manage your cash flow and they are great for making payments.
You can buy that something special, pay bills or even manage your general living expenses with a Visa Credit Card with up to 55 days interest free.
FAQs - Visa Debit Card
- What is a Visa debit card?
- What is the difference between a debit card and credit card?
- How do you use the Visa debit card?
- Do I pay interest on my purchases?
- When I am using my Visa Debit Card to make a purchase, should I use savings (SAV) or credit (CR) option?
- How do I activate my Visa Debit Card?
- Is there a daily limit on my purchases or cash withdrawals?
- What do I do if I forget my PIN?
- If I have a dispute on my account for a cash withdrawal/purchase transaction, what do I need to do?
What is a Visa debit card?
Visa debit card is a card that looks similar to a credit card, but acts like a debit card because the purchase amount is deducted from your linked transaction account.
What is the difference between a debit card and credit card?
A debit card is one which is associated with your transaction account. Purchases made using a debit card are deducted from your transaction account. You must have funds in your transaction account to honour the purchase you are making. Your statement will provide you with details of payments that have been processed using your debit card.
A credit card is a card not associated with your transaction account but a separate credit account with a pre-agreed spending limit. If you make a purchase with your card beyond the agreed spending limit the purchase you make will not normally be honoured. You must ensure you have sufficient funds available on your credit card account before making a purchase. Your statement will show details of all payments and transactions processed. This will be a separate statement to your other accounts, and it will have information such as closing balance, interest charged, repayment due date, minimum payment due and available credit.
How do you use the Visa debit card?
When making a purchase at a location which accepts VISA, just present your card to the merchant as you would a credit card. For ATM and EFTPOS transactions, simply follow the instructions on the terminal.
Do I pay interest on my purchases?
No, because Visa debit card purchases are deducted from your transaction account, you can only spend your available account balance. You are not making a credit purchase subject to interest charges. Please refer to Your Guide to Fees and Charges for other fees and charges that may apply.
When I am using my Visa Debit Card to make a purchase, should I use savings (SAV) or credit (CR) option?
By choosing 'Savings' and entering your PIN (personal identification number), your transaction is treated as a regular ATM/EFTPOS transaction and gives you the opportunity to withdraw extra cash if the merchant offers this service.
However, when you are making a retail purchase and choose 'Credit' option the funds still come out of your transaction account you have the option of using your signature or entering your PIN (personal identification number) for added security. You do not need both, you use either your signature or your PIN.
You will not be able to obtain any 'cash out' with the 'Credit' option, even if you use your PIN. If you require additional cash with your transaction, you must still use the 'Savings' option.
How do I activate my Visa Debit Card?
Activating your Visa Debit Card is easy - simply call us on 1300 301 833 or visit any of our branch during business hours.
Is there a daily limit on my purchases or cash withdrawals?
Your daily purchases are limited to the available balance in your linked Transaction account. Your cash withdrawal limit via ATM/EFTPOS is $1,000 per day on each Visa Debit Card.
What do I do if I forget my PIN?
TIO branches have facilities for you to change or select your own PIN.
If I have a dispute on my account for a cash withdrawal/purchase transaction, what do I need to do?
Call us about a dispute, but to protect your rights, and in order for us to act on your dispute, we will need the information in writing. You can lodge a dispute by mail or at any one of our branch locations.